DevOps Managed Services is an outsourced infrastructure management service where an external team handles your infrastructure day-to-day. At Hidora, this means continuous monitoring, proactive interventions, monthly reports and technical support. Your stack is in the hands of certified engineers based in Geneva.
How it works
Continuous monitoring
24/7 infrastructure monitoring with Prometheus, Grafana, Centreon and Elastic Stack. Smart alerting based on dynamic thresholds and machine learning anomaly detection. Over 200 metrics monitored per environment: CPU, memory, disk, network, application latency, error rates and queue saturation.
Proactive intervention
Our CKA-certified engineers intervene before problems impact your users. Trend analysis, proactive capacity planning, scheduled security patching and continuous resource optimization. In case of incidents, our escalation process ensures immediate response with transparent communication at every step.
Monthly reporting
Detailed dashboard delivered monthly: incident summary and resolution times, availability metrics (SLA achieved vs target), resource consumption trends, cost/performance optimization recommendations and planned evolution roadmap. Video call review with your team available on request.
Our areas of expertise
Four technical pillars covering your entire DevOps chain
Orchestration & Containers
Deploying, scaling and managing your containerized applications. Platform Engineering, GitOps and orchestration across any environment.
Kubernetes, Docker, Helm, ArgoCD, Rancher...
CI/CD & Automation
Continuous deployment pipelines, Infrastructure as Code and secure delivery of your applications.
GitLab CI, GitHub Actions, Terraform, Ansible...
Observability & Monitoring
Complete visibility into your infrastructure: metrics, logs, distributed tracing, alerting and error tracking. SRE and FinOps built in.
Prometheus, Grafana, Elastic, Centreon, Sentry...
Infrastructure & Servers
Managing your cloud, on-premise and hybrid environments. Linux, Windows, bare-metal and virtualization.
VMs, bare-metal, hybrid cloud...
Service levels
Choose the level of support that fits your needs
Managed Business Hours
Mon-Fri 8am-6pm CET
- Continuous monitoring with Prometheus & Grafana
- Business hours intervention (8am-6pm CET)
- Detailed monthly report with SLA metrics
- Security updates and scheduled patching
- Email and ticket portal support
- Backup management and restoration
- Smart alerting and anomaly detection
Managed Service+
24/7 + Dedicated TAM
- Everything in Managed 24/7 +
- Dedicated and accessible Technical Account Manager
- Quarterly architecture review with roadmap
- Capacity planning and FinOps optimization
- Monthly steering committee with business metrics
- Priority access to new Hikube features
- Ongoing training for your internal teams
The full-stack advantage
One team for orchestration (Kubernetes, Rancher, Helm), CI/CD (GitLab CI, ArgoCD), observability (Prometheus, Grafana, Elastic, Centreon) and infrastructure (Linux, Windows, bare-metal, cloud), whether on your environment or on Hikube. No more juggling multiple vendors and responsibility gray zones. Platform Engineering, GitOps, SRE and FinOps: one point of contact for your entire stack, with CKA, CKAD and Elastic certified engineers who know your environment.