DevOps Managed Services : Your Outsourced Team

Managed Services is a complete, continuous management of your infrastructure: 24/7 monitoring, proactive interventions, security updates, performance and cost optimization. You receive a detailed monthly report with SLA metrics, incidents handled and recommendations.

SLA Expert is an on-call intervention contract: you manage your infrastructure day-to-day with your teams, and we step in when you need expert help or during critical incidents, with a guaranteed response time (20 minutes for P1 on the SLA Expert+ contract). If you have a competent IT team, SLA Expert is the right fit. If you prefer to fully outsource, Managed Services is better. A hybrid model is also common.

Yes, this is a frequent scenario. Our transition process is well established and starts with a 2-week audit of your environment: mapping components, analyzing flows, identifying critical points and risks.

We then progressively deploy our monitoring stack (Prometheus, Grafana, alerting) and operational processes. The transition happens without service interruption, with a 1-month ramp-up period where we operate in parallel with your teams. During this phase, we document all runbooks and procedures specific to your environment.

At the end of the ramp-up, we present a transition report with baseline metrics and agreed SLA targets. Our clients see on average a 40% improvement in incident resolution time within the first quarter.

We cover the entire modern DevOps stack. For orchestration: Kubernetes (CKA, CKAD, CKS certified), Docker, Helm, Rancher. For CI/CD: GitLab CI, GitHub Actions, ArgoCD, Azure DevOps, Terraform, Ansible. For observability: Prometheus, Grafana, Elastic Stack, Centreon, Sentry, with over 200 metrics monitored per environment. For infrastructure: Linux, Windows, bare-metal, VMware virtualization and hybrid cloud.

We are certified partners of Virtuozzo, Rancher/SUSE, GitLab, Centreon, Elastic and MongoDB, giving us access to their priority support channels. A single point of contact manages your entire stack, with no responsibility gray zones between different providers.

This full-stack approach lets us quickly diagnose issues that span multiple technology layers, where specialized providers would typically point fingers at each other.

We currently manage over 150 active environments across Switzerland. That accumulated experience across varied architectures means we can quickly identify recurring problem patterns and apply proven solutions to your environment.

Yes, 100%. Here is what that means in practice: - Data centers exclusively in Switzerland, with synchronous replication across 3 distinct sites - Team entirely based in Geneva, subject to Swiss law - No data transits through foreign servers, including backups, logs and monitoring metrics - No offshore subcontracting - ISO 27001 certified, fully compliant with LPD (2023 revision) and GDPR

Every access to your systems is logged and documented. We provide data residency attestations on request for your auditors or regulators, which is especially important for clients in finance, healthcare and public administration. Our datacenters run on renewable energy and meet Tier III+ standards.