Legal notice
Legal notice, general terms, SLA and data. Everything we publish with contractual value is here, in its most current version.
Contractual documents
The current versions of our contractual documents. Each page features a navigable table of contents and full-text search.
Cookies Policy
Complete list of cookies set on hidora.io: purpose, duration, provider, transfer. How to manage or withdraw your consent.
General Terms and Conditions
HIDORA SA General Terms and Conditions — October 2025 edition. Cloud hosting, managed services, consulting, projects and related services.
Privacy Policy
How HIDORA SA processes your personal data: purposes, legal bases, processors, transfers, retention and your rights under the Swiss FADP and the GDPR.
Service Level Agreement (SLA)
HIDORA SA service level commitments: availability, response and restoration times by severity level, 24×7 infrastructure support.
Legal notice
Site publisher
HIDORA SA (Swiss public limited company) Avenue des Morgines 12 1213 Petit-Lancy, Geneva, Switzerland Swiss UID / Commercial register: CHE-286.910.173 VAT: CHE-286.910.173 TVA Managing editor: Matthieu Robin, CEO Phone: +41 22 552 14 14 General email: contact@hidora.io Legal and data protection email: legal@hidora.io
Hosting
The hidora.io website is hosted on HIDORA SA's own cloud infrastructure in Switzerland (Hikube, datacenters operated in French-speaking Switzerland). Resources are delivered through Cloudflare, Inc. (United States) for DDoS protection and DNS resolution. Cloudflare, Inc. — 101 Townsend Street, San Francisco, CA 94107, USA — cloudflare.com
Data protection
HIDORA SA processes your personal data in accordance with the revised Swiss Federal Act on Data Protection (FADP, 2023) and the EU GDPR where the latter applies. The details of purposes, legal bases, processors, international transfers, retention periods and your rights (access, rectification, erasure, portability, objection, withdrawal of consent, complaint to the FDPIC or your national supervisory authority) are described in our dedicated Privacy Policy. For any data-related request: legal@hidora.io
Cookies
The site uses strictly necessary cookies (language preference and consent state) and, subject to your explicit consent, analytics cookies (Google Analytics 4, Google Tag Manager) and marketing cookies (HubSpot, LinkedIn Insight). No analytics or marketing cookie is set until you have clicked "Accept" in the banner shown on your first visit. The complete list (name, purpose, duration, provider, transfer) is in our dedicated Cookies Policy. You can change your choice at any time via the "Manage cookies" link in the footer.